Frequently Asked Questions
How can I contact a Customer Service Representative?
Please refer to our contact page or the information at the bottom of every page.
To what address should I mail/email purchase orders?
Email purchase orders to firstname.lastname@example.org. For mailing addresses, please refer to our contact page
Who should I notify in case of an address change?
Email us at email@example.com or use our contact page
Can I have a list of all your titles with their associated ISBN numbers?
Yes, just send us an email at firstname.lastname@example.org.
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form
Can I view a sample of your books online?
Yes! Many of our titles feature a “Look Inside” option on the main series page. Or send us an email and we’ll get you a password to access our titles.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for a prompt and courteous credit or a full refund. Before any return, please contact us. All returns must be pre-approved to be accepted for credit.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa, MasterCard, and American Express. There is a 4% fee for usage of credit cards.
Will you ship orders to customers outside of the United States?
Yes we can is some circumstances, but please contact us for more details.
How can I unsubscribe from your Mailing List?
You can email us at email@example.com, or opt out at the bottom of any eBlast email using the “unsubscribe” link.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has thirteen characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
- An ISBN can usually be located on the back cover of a book above the bar code.
- An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information)
- An ISBN can also be determined by visiting the respective product page on this website.
Do you offer library processing services?
Yes we do! Please send us your processing specs with any orders needing processing.
Do schools and libraries receive discounts?
Yes. All of the prices on the website already reflect a discount from the publisher’s list price.