FAQs
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for a prompt and courteous credit or a full refund. Before any return, please contact us. All returns must be pre-approved to be accepted for credit.
Where do I find a book's ISBN number?
- An ISBN can usually be located on the back cover of a book above the bar code.
- An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information)
- An ISBN can also be determined by visiting the respective product page on this website.
Do schools and libraries receive discounts?
Yes. All of the prices on the website already reflect a discount from the publisher’s list price.
How can I unsubscribe from your Mailing List?
You can email us at customerservice@applebks.com, or opt out at the bottom of any email using the “unsubscribe” link.
Can I view a sample of your books online?
Many of our titles feature a “Look Inside” option on the main series page. Or please contact us, and we will get you a password to access our titles.
Can I receive a catalog in the mail to browse books?
Certainly. To receive a free catalog, fill out our catalog request form or view our current digital catalogs at https://www.access.creativedigital.us/bookcase/wvxfc.
Will you ship orders to customers outside of the United States?
Yes, we can in most circumstances, but please contact us or send us an email at customerservice@applebks.com.
Who should I notify in case of an address change?
Please send us an email at customerservice@applebks.com.
What payment options are available for online orders?
You can place an online order for a school or public library with a PO #. You can enter your PO # online during checkout, and we can send you an invoice. You can also place an online order with a credit card. We accept Visa, MasterCard, and American Express. There is a 3% fee for usage of credit cards.
I forgot my password. How can I access My Account?
Visit Forgot my Password page to generate a new password for your account.
How can I contact a Customer Service Representative?
Contact us or send us an email at customerservice@applebks.com.
Where should I email/mail purchase orders?
Purchase orders can be emailed to customerservice@applebks.com. Purchase orders can be mailed to:
Apple Books
P.O. Box 3005
Mankato MN 56002
Phone: 800-783-6767
Fax: 412-688-8545
Do you offer library processing services?
Apple Books’ library processing exceeds industry standards. Receive your books shelf-ready, labeled exactly how you’d like them. Attached library processing on orders over $750 is free of charge.
Our dedicated Special Handling Processing Specialists will answer your questions and help set up your specifications, if needed. Create and save your library processing specifications to apply towards any order. Make changes over time, anytime.
Contact us here or send us an email at customerservice@applebks.com if you have any questions or would like an electronic form to complete. Visit our library processing page to setup your specifications online.
Can I have a list of all your titles with their associated ISBN numbers?
Yes, send us an email at customerservice@applebks.com.
We put our hearts into curating content to make libraries a place of discovery, imagination, and learning. We know the importance a strong library program has in boosting student achievement and success. We are here to support all librarians and library programs in the goal of reading and learning. Contact us at any time for a customized booklist to support you in filling your gaps and interest levels.